We look for exceptional people to bring new ideas and fresh thinking to BC Hydro. To support our customers, we provided the COVID-19 Relief Fund. The fund was available from April 1 to June 30, 2020 and it provided eligible residential and small business customers with three months of financial relief on their BC Hydro bill… All Rights Reserved. ... (SAFER) cheque stub, acknowledgement letter or benefit change letter from BC Housing. If you've fallen behind on bill payments, we encourage you to set up a flexible, catch-up payment plan to pay the overdue amount. If you're having difficulty paying your bill, please consider our options below such as a flexible, catch-up payment plan. Copyright © 2020 BC Hydro. Viewing and exporting your bill and account history, Electrical connections and outages during COVID-19, Using our MyHydro online application for electrical service connection request, Multi-residential & commercial connections, Customer vault maintenance and isolations, Preparing your site for connection services, Overhead and underground residential connections, Payment options for Electrical Service Design customers, Distribution Technical Standards and Guides, Attaching to BC Hydro poles, towers and ducts, Learn more about conservation programs for income-qualifying customers. This compiled list of federal and provincial financial benefits is updated on an ongoing basis. VANCOUVER: BC Hydro today introduced a COVID-19 Customer Assistance Program to help customers experiencing financial hardship during the Coronavirus outbreak. Customers have until June 30, 2020 to submit their application. Since March 12, BC Hydro has also received a daily average of 100 COVID-19 related applications for its Customer Crisis Fund – this is nearly six times higher its typical daily average. Your total amount owing needs to be less than $1,000, and typically you'll need to have made attempts to make payments. Are you falling behind on your BC Hydro bills because of it? Out of an abundance of caution, it has isolated key areas, including its control centre. Get answers to questions about paying your bill, rates, moving your account and more. Applications for the temporary $1,000 emergency benefit for B.C. Learn more about conservation programs for income-qualifying customers. Maximum grants available are $600 for customers who heat their homes with electricity, and $500 for customers with non-electrically heated homes (e.g. 's Emergency Response Benefit for Workers and provide proof of their application or approval. You can apply to the Customer Crisis Fund for a grant payment to avoid disconnection. For customers who weren't eligible for the COVID-19 Relief Fund, we offered the COVID-19 Customer Assistance Program, which allowed you to defer bill payments or arrange for flexible payment plans with no penalty. As always, our crews will continue to respond to all outages and restore power as soon as possible. The COVID-19 Customer Assistance Program provides customers the option to defer bill payments or arrange for flexible payment plans with no penalty. The COVID-19 Relief Fund program closed June 30, 2020. We ask that if you see our crews and contractors out in the field, please respect social distancing measures and maintain a physical distance of at least two metres. Learn more about the. To be eligible for the COVID-19 Relief Fund for residential customers: You need to be a residential account holder and have had your account as of March 31, 2020 Your account must be on a residential rate, which includes rate schedules: 1101, 1105, 1107, 1121, 1127, 1148, 1151 and 1161 Since the COVID-19 pandemic began, BC Hydro has seen an increase in the number of customers seeking help with their BC Hydro bills. We look for exceptional people to bring new ideas and fresh thinking to BC Hydro. Call us to report a power outage in your area or to get … If you haven't heard from us yet, we'll contact you via email once we've made a decision about your application. Small business customers that have had to close their business as a result of COVID-19 can apply starting next week to have their electricity charges waived for up to three months. We have been monitoring COVID-19 closely and have been taking appropriate action as the situation evolves. To discuss payment options, BC Hydro customers are encouraged to call 1 800 BCHYDRO (1 800 224 9376). Please find the latest updates here. COVID-19 has created a new situation where our homes serve a variety of functions, from an office to a classroom, so we recognize the importance of minimizing planned outages. Apply for help with the Customer Crisis Fund. If you had overdue payments and were facing disconnection prior to any additional financial hardship that arose from COVID-19, you may be eligible for a Customer Crisis Fund grant of up to $600. The Customer Crisis Fund is a program that offers support for residential customers who are facing disconnection of their BC Hydro service, despite attempting to make payments. The fund was available from April 1 to June 30, 2020 and it provided eligible residential and small business customers with three months of financial relief on their BC Hydro bill.