If you do not have Doorbell Pro you may, of course, rule out power unless your battery is needing to be charged. My camera was mounted next to the brick and it was reflecting off from it. This makes absolutely no sense to me as there is a front yard light on a pole no more than about 5 yards from the doorbell. Feel free to check out our contact us page. Adding light to the area is always a great way to improve any lens adjustment, especially in low light conditions. The only fix I found was to turn the camera on an angle so it doesn't bounce off anything. Interesting, the Ring Mods never suggest chat. The alternative is to use 3rd party IR illuminators to light up the dark areas. It is also possible that if there is a light above the device, it is causing too much reflection on the right side, stopping the camera from picking up any further with night vision. All I have done is turned on the porch light during the night and turned on the color night vision in video settings. I've attached the picture of what we have right now, and you can't see the front lawn or road. Unfortunately, no I have not been able to fix the problem. If the above does not help to resolve your concerns, I recommend reaching out to our support team, by chat or by phone. I hope this helps! It is also possible that if there is a light above the device, it is causing too much reflection on the right side, stopping the camera from picking up any further with night vision. There are no other lights on around the house, but the IR makes it look like there is. All I have to do to fix is pop open the battery door, as suggested here, and when it comes back, works like a champ until daytime, then the process starts again. She is the one who is sending out a corner kit for me free of charge. And fortunately, everthing I want to monitor is during the day anyway. Community Manager- Most of the information provided I have tried. I'm on Ring Pro firmware v2.1.01005 (as of 1/9/2020) Suggestions? So the porch is well lit to begin with. I call this light our north star light because I use a 100 watt bulb. Yep... that's exactly what my video looks like. Ok. I spoke to someone at Ring already and it looks like the IR is bouncing off the right side of the house and causing the night vision not to work. 0 Kudos Reply. Now all of the sudden the night vision is not working. Mine is working properly now. Now the face of people are not washed out like a ghost. I saw if your on the UK site they have email customer service too. Night vision not working Ring Doorbell 2 Recently despite good connetion and device health I get totally black screen videos at night when I used to get night vision videos at night. As mentioned earlier in this thread, please ensure the Pro Power Kit is installed at your chime kit, and also check the device health of the Doorbell Pro to ensure it's power reading is sufficient to operate night vision. None of this is working. However, the device still goes offline more than I would like. We also get milk delivery in the morning but the milk delivery was not even captured but we did get the milk. Is your device dropping offline? :-). The reflection off the brick from the ring and probably the infrared bouncing off caused the problem. please ensure the Pro Power Kit is installed at your chime kit, and also check the device health of the Doorbell Pro to ensure it's power reading is sufficient to operate night vision. Overall, I'd say I'm only about 68% satisfied with this device. If the above does not help to resolve your concerns, I recommend reaching out to our support team, by chat or by phone, . Hi Chelsea, and thank you for replying. Doorbell works great during sunlight hours and even at sunrise/sunset but once it is dark I can only see dark shadows and headlights.... help? If you do not have Doorbell Pro you may, of course, rule out power unless your battery is needing to be charged. The porch light is super bright. Someone mentioned this occurring after the last update to the app. If I do a hard reset on my Db2 the color at night works for 10 r so seconds then goes off back to night vision and will not work again. Re: Night vision not working Installed my Ring Doorbell Pro about 10-days ago and mine also has No night time motion detection !! If the leftmost doorbell IR LED can be turned off, I think night vision would be better in the above case. Tap Device Health. The alternative is to use 3rd party IR illuminators to light up the dark areas. This makes absolutely no sense to me as there is a front yard light on a pole no more than about 5 yards from the doorbell. If the leftmost doorbell IR LED can be turned off, I think night vision would be better in the above case. I'm waiting to see if the next update does anything. Well, this db2 is not any better. See attached sample image. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. None of this works. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I installed the Doorbell 2 today and it seems to work fine, except at night. I keep reading that there is a way to turn nightvision on and off in the app, but there is no such setting in my Ring App. Did anyone figure out why the night vision is not working? I have been e-mailing with a lady named Rose via firstname.lastname@example.org. I would recommend maybe trying to turn off that light for a night or installing some motion activated lights, similar to our Smart Lighting, and see if this helps! Tap Devices; Select your Ring Pro. To check the voltage of your Ring Pro: Open the Ring app. Either way, thanks for the info and keep us posted if you have and new problems, info or solutions. I used both the corner kit to tilt it inwards, as well as downwards. The best next step would be to check your device settings in the Ring app, specifically the color night vision toggle, to see if any adjustments can be made for your device. Night vision is commonly dependent on environment, settings, and even power depending on the device model. Highlighted. I'm on Ring Pro firmware v2.1.01005 (as of 1/9/2020), I've found that putting black electrical tape over the 'Red' Leds helps my night vision work better ??? This is my second camera as I received a replacement because ring said the first camera was bad. Hey neighbors! Why it quit working after the update I don't know because it worked fine for months. This affects all night vision cameras that use IR night vision, not just Ring. Did you manage to fix the issue. I would have never bought this POJ if I knew it was going to be a science project to get it to work half-way correct SMH. Thank you for your time. It starts off as a search, then goes to a person. Tap the three lines on the top left. So the latest for me. They are sending me another corner piece to tilt it out further. Donovan mentioned it could be related to the last app update but since he has his working maybe its not the app update. I used a wedge behind the camera to put it on an angle. I did not cover up the infrared sensors with tape. I used it last week to get them to push my firmware update and just chatted with them earlier this morning for an account question. Thanks Donovan. Hi. I've recorded deer, foxes, and racoons overnight on a regular basis. I think that is what I said. I'm hoping that is the problem and will repair its self with the next update. Hey @Ken_and_Kelly, do you have any lights on the walkway up to your doorbell, or any lights in the front of your house? I guess just the slight increase in light when I turn on the porch light is enough to make the device function properly. If this in an IT issue then Ring needs to fix it. It did not record any motions at all overnight. Keep me posted if you hear anything new. I have just installed ours 3nights ago. I don't see anywhere in the app that option. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. This setting still captures most everything that moves. If the InfraRed (IR) illuminator LEDs emit their IR light and it reflects off something stationary and close by, its effectiveness and range are greatly reduced.This affects all night vision cameras that use IR night vision, not just Ring.See attached sample image. With and without infrared covered with lights on. Unfortunately, I can not angle my device or I'll be viewing the side of my porch which happens to be a wall. Thanks for the pic but why would a/the yours/mine device work for X months and then all of the sudden not work anymore. It seems there is not enough light that, even with the night vision, the doorbell is unable to make out anything beyond your front door. Night rolls around, and although the infrared IS working on the camera (red lights), the picture is still very very dark, noticeably not working right. fredpreed. When I e-mail her she usually gets back to me with in a day or two. Now the doorbell will work through the dark hours. It's always call. I did not cover up the infrared sensors with tape. It seems there is not enough light that, even with the night vision, the doorbell is unable to make out anything beyond your front door. Thanks again. I have my motion sensitivity set to 1 click before all the way to the left for "less motion." Call customer support about my Firmware showing 1.16 rather than the latest 2.1 I installed my ring doorbell pro in June and it has been working great. Now the doorbell will work through the dark hours. Good evening. For some reason the update made the infrared more sensitive. I am leaving the porch light on overnight now so it will work. I had to put a WiFi extender in my house to get my doorbell to function better. All I have done is turned on the porch light during the night and turned on the color night vision in video settings. Not ringing your existing internal doorbell correctly ; Night vision doesn't work; Ring Pro works fine for a couple of events and then stops working; Your Ring Pro requires a power source that supplies a minimum of 16 volts AC. So how do you adjust or turn off the left most IR LED? Feel free to check out our contact us page here, which includes international numbers and chat support. My ring doorbell 720p works perfectly at night in color.
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